Refund Policy

Customer satisfaction is our priority.  Please do not hesitate to send us a message through email or give us a call for a refund or replacement. Replacements and refunds are never guaranteed and will be reviewed on a case by case basis.

We are taking every precaution so as to triple check the orders, but mistakes do happen.  Please let us know in 24 hours of any mistakes for your order to be exchanged the next delivery day or we would or we can credit the meals.

If you have any other questions, we recommend that you get in touch with us today.  Please do not hesitate to give us a call at 412-341-4626 or email us at orders@pghfresh.com and expect that we will get back to you as soon as possible.

Are you based in Pittsburgh?

Yes we are! We are born and raised in Brookline. Our kitchen and office is located right on Brookline Boulevard, across from the cannon.

How do I contact you?

You can reach us via phone, email or stop by the office:
Email: orders@pghfresh.com
Phone: 412-341-4626
Address: 1015 Brookline Blvd Pittsburgh PA 15226

What are the hours of operation?

Monday: 8am – 3pm
Tuesday: 8am – 3pm
Wednesday: 7am – 3pm
Thursday: 7am – 3pm
Friday: 7am – 6pm
Saturday: 7am – 4pm
Sunday: 7am – 11am

What is the reheat instruction?

Entrees (Black containers with clear lid):  

MICROWAVE INSTRUCTIONS: covered and re-heat meals at high temperature for 2 minutes, and repeat until desired temperature. Enjoy!

OVEN INSTRUCTIONS: Container can NOT be reheat in oven; we recommend you transfer the food to an oven safe container; Pre-heat oven to 350 degrees. When oven reaches 350 degrees, let it cook for 15-20 minutes or until hot, depending on oven strength. Enjoy!

A la carte (Composable containers):  

MICROWAVE INSTRUCTIONS:Please remove the lid from package and cover food with a paper towel. Lids are NOT microwavable. Re-heat meals at high temperature for 2 minutes, and repeat until desired temperature.

OVEN INSTRUCTIONS: since all of the containers are made with plant-base material that is temperature sensitive, we recommend you transfer the food to an oven safe container.

Family Meals (Foil container): 

MICROWAVE INSTRUCTIONS: Transfer to a microwave dish, covered and re-heat for 2-3 minutes until hot; reheat time depends on portion size. Enjoy!   (This container is NOT microwavable)

OVEN INSTRUCTIONS: *The container provided is oven safe*; Pre-heat oven to 350 degrees. Remove any plastic containers, pour sauce on the meal, covered container.    When oven reaches 350 degrees, let it cook for 30-40 minutes or until hot, depending on oven strength. Enjoy!